TECHNOLOGY FOR HOSPITALITY AND TOURISM
Overview -
MAJOR TOPICS AND CONCEPTS -
Industry of Change
- Evolution of technology
- Emerging technologies
- Components of hospitality and tourism sectors
- Role of professional organizations
- Information technology tools for careers
- Role of the “cloud”
- Creating travel documents and itineraries
Reserve Your Seat
- Current trends
- Travel consultant services
- Major travel computerized reservation systems
- Ticketing process
- Required travel documents
- Regulations and cultural expectations
- Routine tasks of computer reservations agents
- Creating a passenger name record (PNR)
Keep It Safe
- Ethical issues
- Self-responsibility
- Security issues
- Security solutions
- Security procedures
- Personal device use
- Role of artificial intelligence
Upgrade Your Stay
- Personal information management systems
- Inventory
- Office technology
- Internet fundamentals
- Customer relation management
Know the Flow
- Telephone etiquette
- Communication
- Reservation process
- Guest services
- Check-out procedures
- Social media feedback
Industry of Opportunity
- Career skills
- Positive work behaviors
- Job opportunities
- Education requirements
- Résumé and cover letter
- Career portfolio
- Interview skills
- Personal hygiene
Grade Level
Grade 9, 10, 11, 12
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Annual
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Requirements